Terms of service

1. General Terms

  • Our company is dedicated to providing high-quality products and reliable services to customers.
  • By using our services, you agree to the terms outlined in this policy.

2. Service Scope

  • We currently provide sales and services exclusively within the contiguous United States, excluding Alaska, Hawaii, and Puerto Rico.
  • For more details, please refer to our Shipping Policy.

3. Customer Support

  • Email Support: For inquiries, please contact us at service@dacern.com.
  • Live Chat: Available on our website from Monday to Friday, 10:00 AM to 7:00 PM (local time).
  • Please note, we do not offer phone support at this time.

4. Return and Exchange Policy

  • All returns and exchanges must follow the guidelines outlined in our Return & Refund Policy.
  • Customers are required to contact us prior to initiating any return or exchange. Self-managed returns will not be accepted.

5. Warranty Terms

  • We do not offer a warranty policy. Instead, we provide exchange or refund services for eligible orders.
  • For detailed terms, please refer to our Return & Refund Policy.

6. Shipping and Handling

  • Shipping services are available within the contiguous United States, excluding Alaska, Hawaii, and Puerto Rico.
  • For more details, visit our Shipping Policy.

7. Privacy Policy

  • Your personal information is managed in accordance with our Privacy Policy.
  • We are committed to protecting your data and do not share it with third parties without your consent.

8. Limitations of Liability

  • Damage Exclusions: We are not responsible for after-sales service in cases of man-made product damage.
  • Proof of Purchase: All order-related requests must be accompanied by valid proof of purchase.
  • Contact Requirement: Customers must contact us before initiating any after-sales procedures. Self-managed services are not accepted.

9. Service Changes

  • We reserve the right to modify, suspend, or discontinue any services at our discretion.
  • Significant changes to service terms will be communicated via website notice.

10. Contact Information

For further questions or assistance, please reach out to us: